Return Policy

• Returns accepted within 30 days of purchase. Exchanges can’t be made because we may not have the item you requested in stock. Returns are only credited as gift cards (store credit) which makes it easier for you, the customer. If you choose to return an item, then a gift card will automatically be sent to the email address you provided us.
• The merchandise must be returned in its original condition for resale. The merchandise must be returned in its original or similar box with the packing slip.
• If the item returned shows obvious signs of wear, then a store credit will not be granted. Dirty sweatbands (forehead region) are the most obvious way to tell if the hat has been worn.
• If we deem the hat was worn, we will send it back to the customer. Obviously, we can’t issue a store credit if we receive a worn hat.

Send all items to:

Don’t have an address just yet

Customers are responsible for shipping all returns back to us.

USPS, as it is addressed to a PO Box. We highly advise securing a tracking number for your return, as Paxel will not be liable for any return packages lost in transit.

Please allow up to 14 business days for processing from the time you return your item(s) to us.